How do I find a seat?
The sooner you find a seat, the sooner the bus can continue its trip. So find a seat quickly, but please leave the front seats vacant for elderly and disabled customers who may board after you.
How do I let the driver know I want to get off the bus?
Let the driver know you want to get off by pressing the Stop request button as you approach your stop. The bus driver will pull over at the first stop he or she can safely use after you request your stop.
What bus timetable do I use for Weekend and Holiday Services
Please refer to individual timetables for details on Weekend and Public Holiday service times. Also please look out for special notices to advise you of these occurrences.
Can I take a stroller on the bus?
Yes, Folded strollers will be carried
Can I take animals on the bus?
No unless they are accompanying blind or deaf passengers, guide dogs may travel free on all buses.
What happens if I leave something on the bus?
Blue Mountains Bus Company is not responsible for articles left on the bus, so it’s important that you gather all your belongings before you exit the bus. If you find something that has been left, please give it to your driver. If you lose something on a Blue Mountains Bus Company bus call our Lost Property Section on 4751 1077 between 8.30am and 5.00pm, Monday to Friday. Click here for further information.
How much will my ticket cost?
Tickets are issued for all full fares. Please ensure you retain tickets for inspection. Click here for full details on Fares and Sections. To obtain a school bus pass, apply at your school. Lost or mutilated passes may be replaced at our office.
How can I give you feedback?
Should you wish to comment on a particular bus or driver, please note the registration of the bus for identification purposes and complete the Feedback Form on line or call our office.
Can I have a concession fare?
Please tender the correct fare on entry to the bus to avoid unnecessary delays. Children 15 years and over are required to pay adult fares unless traveling to or from school. Proof of age may be required. Concession Cards must be shown to the driver or full fare will be charged.
Can I eat, smoke or drink on the bus?
No, under Government transport regulations, smoking is not permitted on buses. The consumption of food and drink (including chewing gum) is also not permitted. (except for medical reasons)
What do I do if the Pass is lost?
Replacement passes can be issued by our office at a cost of $10.00, or by clicking the following link to download the form and post it back to our company, we will then post you a replacement Travel Pass. Please click here to download the required form. – Requires Adobe Acrobat Reader
What do I do if my child is not eligible and I still want them to catch the bus?
Purchasing a Student Travel Pass is the most economical option, which provides a minimum discount of 20% from the daily cash fare (and usually higher).