Disabled Access

The Company has participated for many years in community projects involved in the further development of improving accessibility for disabled customers. Disability accessibility is a priority of our Company and we have developed a plan moving toward 2013 to bring our services into line with legislated requirements.

As at 31st December 2007, our services meet government legislation for attaining DDA compliance. These new buses are air-conditioned, low-floor, wheelchair friendly models and they have replaced some of the older buses in the fleet. This will ensure each journey made with us is as comfortable as possible.

Our disabled access buses are used extensively on our regular services. Please contact our office before making your travel plans; to ensure that one of our low-floor buses is operating on the route you wish to use. You can view our timetables here, which outline which services provide disabled access buses. All services in the timetables displaying this logo Disabled Access Wheelchair Symbolis operated by a wheelchair accessible bus.

Customers who are deaf or having a hearing or speech impairment can call us through the National Relay Service using the appropriate following numbers:

TTY/or computer with modem users phone 133677 then ask for Blue Mountains Bus Company – 0247511077.

TTY-Speak & Listen (Speech to Speech relay) users phone 1300 555 727 then ask for Blue Mountains Bus Company – 0247 511077.

TTY/or computer with modem users phone 1800 637 500 – for the Transport Info line.

If you have hearing difficulties, please contact us by phoning TTY on 133677, or alternately visit the National Relay Service website.

Please click here to view of Accessibility Transport Plan.


Head Office
25 Great Western Highway
Phone: (02) 4751 1077
Fax: (02) 4751 1079
Email: customerservice@

104-108 Old Bathurst Road
Phone: (02) 4735 5734

68 Megalong Street
Phone: (02) 4784 2800

Visit Transport Info for trip planning, maps and ticket information, or call 131 500 or TTY 1800 637 500